Oyez co-sponsors Legal Research Project
Fixed fees more important to clients than brand names, says major research Oyez co-sponsors Legal Research Project
Clients view fixed fees and online access to the progress of their case – but not brand names – as key elements of legal services they would buy, according to unique new research.
It also revealed that law firms see other practices closing as a result of alternative business structures and legal aid cuts as a key opportunity in the coming months and years.
The surveys, conducted by Peppermint Technology in association with Oyez Professional Services Limited, polled 1,017 consumers, 150 businesses of between 75 and 3,000 employees, and 167 law firms, to gather opinions on what clients really want from a legal service provider.
The full results will be released at this month’s Legal Futures Conference, and delegates will receive the report for free (normal price £50).
Potential clients were asked how they would go about finding a legal services provider, the key factors that influence their decision, questions around communicating with their solicitor and the role of fixed fees. The law firms were asked how they thought their clients viewed these questions and about what they considered their main opportunities and threats.
Nick Hodges, MD of Oyez, said:
“Oyez Professional Services welcomes the research which highlights the importance of law firms interacting with their clients through a variety of channels and methods, as well as the importance of service excellence – a critical factor in driving new and repeat business. Three key themes emerge: the quality of the service provided to clients, effective processes to drive productivity and improve the customer’s experience, and the ability to share information and documents in a timely manner. The research is a pointer to the way that successful law firms need to develop in the future.”
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